Shipping policy

Last updated: October 17, 2026

1. Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. During sales and holidays, processing may take a little longer. You will get a confirmation email when your order is placed and another with tracking once it ships.

2. Who ships your order, and from where

Look Rich Club is the seller and your contract partner for every order (our business details are on our Contact Information page). We do not keep our own stock: your order is packed and shipped directly to you by our independent fulfillment partners from their warehouses.
Most items ship from warehouses in China. Some items may ship from partner warehouses in other countries. We do not ship from Switzerland, even though our business is based there.
If your order contains items from different warehouses, it may arrive in separate packages on different days — at no extra cost to you.
The parcel, packaging, or shipping label may show the name or address of the fulfillment partner or warehouse instead of Look Rich Club. Please do not send returns to that address — see our Refund Policy.
Questions, returns, and refunds are always handled by us at support.lookrichclub@gmail.com, not by the warehouse or carrier.

3. Delivery times

Estimated delivery times after processing:

Destination	Items from US warehouses	Items from overseas warehouses
United States	5–10 business days	10–20 business days
Canada	7–14 business days	12–25 business days
UK / EU / Switzerland / Australia	7–15 business days	12–25 business days
Rest of world	Varies	15–30 business days

Each product page shows its expected delivery window. These are estimates, not guarantees. Delays can happen because of carriers, customs, weather, holidays, or high order volumes. If we learn your order will be significantly delayed, we will tell you and give you the option to cancel for a full refund.

4. Shipping rates

Shipping is charged at checkout based on your country and the weight of your order. Standard rates (USD):

Destination	Accessories (up to 0.3 kg)	Clothing and heavier orders
United States	$5.99	$11.99
Europe (incl. Switzerland)	$5.99	$11.99
United Kingdom	$4.49	$7.99
Canada	$5.49	$11.99
Australia	$5.99	$12.99
Rest of world	$7.99	$14.99

The exact shipping cost is always shown at checkout before you pay.
Shipping charges cover transport to your address only. They do not include import taxes, duties, or customs clearance fees (see Section 6).

5. Tracking

Every order includes tracking. You will receive your tracking number and link by email once your order ships. Tracking may take 3–5 business days to show updates, especially for international parcels, and the carrier may change partway through the journey.

6. Import taxes, customs duties, and fees

Because your order ships from abroad (mainly from China), it is imported into your country. The destination country may charge import VAT/GST, customs duties, and customs clearance or handling fees (charged by the carrier or postal service).

Unless these are shown and charged at checkout, they are not included in our prices or shipping charges, are not collected by us, and must be paid by the recipient — usually directly to the carrier or customs authority on delivery. We cannot calculate them in advance; your local customs authority or carrier can give you details.
For orientation only (rules and fees as of October 2026; they can change and depend on your order):
- European Union: import VAT at your country's rate may be charged. Since 1 July 2026, the EU also charges customs duty on low-value parcels (a flat €3 per item category for parcels worth up to €150 in most cases; normal duty rates above that). Carriers may add a handling fee.
- Switzerland: import VAT (standard rate 8.1%) is charged if the VAT amount is more than CHF 5 (roughly, if goods plus shipping are worth more than about CHF 62). In that case the carrier also charges a customs clearance fee — for example, Swiss Post currently charges a basic fee of CHF 16 per parcel plus 3% of the goods value (excl. VAT, maximum CHF 70; current fees at post.ch). Other carriers set their own fees. Switzerland generally charges no customs duty on industrial goods such as clothing and accessories.
- United States: duty-free treatment for low-value imports ("de minimis") is currently suspended, so U.S. duties and fees may apply.
- Other countries (including the UK, Canada, and Australia): import taxes, duties, and fees may apply under local rules.
Customs may delay delivery. We are not responsible for delays caused by customs.
If you refuse a package or don't pay duties and the package is returned or destroyed, we may refund the order minus original shipping and any return or handling costs, to the extent permitted by law.
Please make sure the products are allowed to be imported into your country.

7. Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, email support.lookrichclub@gmail.com immediately — we can usually update the address only before the order is fulfilled. If a package is returned because of an address error, reshipping costs are the customer's responsibility.

8. Lost, stolen, or delayed packages

Not arrived yet? If your package hasn't arrived within the estimated window, or tracking hasn't updated for 10 business days, email support.lookrichclub@gmail.com with your order number. We will open an investigation with the carrier.
Lost in transit: If the carrier confirms the package is lost, or it hasn't arrived 30 days after the latest estimated delivery date, we will send a free replacement or a full refund.
Marked delivered but not received: Please check with neighbors, building management, your mailbox, and around your property, and wait 48 hours, since carriers sometimes mark packages delivered early. Then contact us. Where tracking shows the package was delivered to the address provided, we will help you file a claim with the carrier.

Please contact us before filing a dispute with your bank — we can usually resolve it faster.

9. PO boxes and military addresses

We can ship most items to PO boxes and APO/FPO/DPO addresses, but delivery may take longer and some carriers may not deliver to them. If an item can't be delivered to your address type, we will contact you.